Clients who are dealing with horrible customer service can change from your best customer ever, to telling the world how terrible your company is overnight. Take our friends who had their 2007 Dodge Charger die on them. Chrysler has run them around the block so many times that they finally decided to not only complain to the BBB, but also

It cannot be stressed enough that good service and happy customers go hand in hand in the wedding business. But what really makes the difference is the little details that you do, going over and above what “has” to be done. For instance: Tim Bursch talks in his blog about the difference in grocery stores between “Cracked eggs vs. rubber

Everyone has 30 seconds to make someone feel welcome.  Everyone can bring a smile to someone’s face in that time.  Everyone has time to make a customer feel important and taken care of. Don’t believe me?  Try it. Seriously, it drives me nuts when I hear “I don’t have time.”  I know.  Life is crazy and there’s tons to do.

Well, do you?  Regardless of whether it is your own business, or a job where you’re making an hourly wage to be there, customer service should always be your NUMBER ONE priority. This is just my two cents.  My humble opinion.  BUT I also like to think it is common sense, too? The blog I’m going to post a link