How Do You Handle an Angry Bride Who’s Upset Because We Booked Her Date?

“On date in question, 5 different clients contacted us about at the same date. We booked first one to submit the booking form and deposit. Then we sent out an email to the other 4 clients informing them of this and if they still needed a photographer we would refer them to one.” Answer: Be clear, firm and understanding. Step
5 Ways For Honeymoon and Destination Travel Agents to Book More

Q – How do I keep people from taking advantage of my free advice and then booking their travel through an online website? “One of my biggest frustrations as a travel agent is getting on the phone with a bride or groom and giving them great tips for their honeymoon, and then they don’t book with me! They go online
Making Wedding Photography a Snap: Preliminary Questions to Ask Your Clients

Guest post by Anna-Nicole Del Re Long after the cake is eaten and the wedding dress is stored away, the wedding photographs remain. For this reason, your role as a wedding photographer is one of the most important roles at the wedding. As any good wedding photographer knows, your job begins long before the actual wedding day arrives. One of
7 Wedding Business Lessons From Game of Thrones

Game of Thrones! Game of Thrones!” It’s Sunday night and I’m dancing around Jeff in a circle. Yes, I’m that excited. In honor of this weekly obsession in the Padovani household, let’s explore what Game of Thrones can teach you about your wedding business. 1) Daenerys Targaryen: Stand out from the competition and inspire couples with a mission and brand.
Contract Controversy: When You Need Them and When You Don’t

Contracts scare me. Or at least they used to. In my old sales job years we were trained not to call them contracts because even the word is threatening; they were “agreements.” A lawyer would probably cringe to hear how we created our first contract, but it’s a familiar story. We knew a contract was something we had to have
The 4 Things You Must Do After Booking to Create a Raving Client

By Alyssa Johnson There is nothing like planning a wedding to bring out the anxious in an otherwise calm and carefree bride or groom. I can attest to that – I just got married in early March, and the whole process definitely brought out the crazy in me. I thought I had an easy time of it, too, because I
Shocking Secret Shopper Results Reveal Wedding Pro Fails

It’s official: your follow up sucks and it’s costing you business. Most wedding pros SAY they follow up multiple times. They SAY they respond quickly. They say, “I’ve tried everything and nothing works to get a response!” You’re probably guilty of one of the 7 embarrassing reasons why the bride blew you off. Here are the shocking results of the
8 Ways to Prepare Your Wedding Business for the New Year

Now that the New Year is here- is your wedding business prepared? You’ve probably already finished the big things most wedding professionals do at the end of the year: take stock of what you have accomplished and set a goal to book more weddings for next year. But don’t forget to tackle the small stuff as well. These 8 things
Are You Guilty of This Common Oversight That Damages Your Client Relationships?

Last month we hired a new programmer to redesign our website. We plunked down a pretty sizable deposit to make that happen. So when I forked over the cash and didn’t hear back from the programmer for over a week, I started getting nervous. I emailed him once. Again. No response. Did he get the payment? Was something wrong? Did
How NOT to Handle a Negative Review

In the wedding industry emotions can run high for both clients and vendors. Even if you are putting forward your best work a time may come when you encounter negative comments about your wedding business, whether in an online review or through social media. While this can be frustrating, it might surprise you to know that many prospective clients won’t
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