Customer service is not just a tiny element of your brand. Often times it becomes the brand now days. People can share their experience with the world in the click of a button. If it’s a great experience, and others are saying the same thing your brand is made. If they have a bad experience that is all you will be known for.
So how do you build good customer service? Good customer service comes down to attitude. Your attitude towards those you work with is the backbone of every word you say, and decision you make. The sooner you think through your view of the brides and their families you work with, the sooner you will be able to become consistent in the way you handle tough situations. Remember, one bad review can lose you numerous sales. No matter how good your product or service is, you must always remember that the bride comes first. Make her happy and it will lead to more happy brides in the future. Check out this awesome article by Richard S. Levick for information on building great customer service. What do you think?