It’s my goal to learn something new to use in our wedding business whenever I go somewhere new. Geeky, I know, but as my step-son would say, “That’s how I roll.” Attending the 50th birthday/promotion celebration for one of Jeff’s childhood friends was no exception. As a totally unrelated side note, we both learned something important about showing up on

Dealing with an upset customer is crucial in today’s online driven world. One bad review has the potential of turning off a lot of potential brides. However turning an unhappy customer into a happy one can be a bit trickier than just resolving the situation. In her article Jessica Stillman recommends that you take some time to calm down before

Well, do you?  Regardless of whether it is your own business, or a job where you’re making an hourly wage to be there, customer service should always be your NUMBER ONE priority. This is just my two cents.  My humble opinion.  BUT I also like to think it is common sense, too? The blog I’m going to post a link