Dealing with an upset customer is crucial in today’s online driven world. One bad review has the potential of turning off a lot of potential brides. However turning an unhappy customer into a happy one can be a bit trickier than just resolving the situation. In her article Jessica Stillman recommends that you take some time to calm down before

Customer service is not just a tiny element of your brand. Often times it becomes the brand now days. People can share their experience with the world in the click of a button. If it’s a great experience, and others are saying the same thing your brand is made. If they have a bad experience that is all you will