Like it or not, we’ve found ourselves smack-dab in something customer service gurus like to call “the relationship era.” When it comes to customer service, it’s all about relationship-building. Can you say, without one second of hesitation, that your wedding business is excellent at building relationships with customers or clients? For an example of bad customer service, I’ll (unfortunately) dive

Customer service is not just a tiny element of your brand. Often times it becomes the brand now days. People can share their experience with the world in the click of a button. If it’s a great experience, and others are saying the same thing your brand is made. If they have a bad experience that is all you will