Making Wedding Photography a Snap: Preliminary Questions to Ask Your Clients

Featured image for u201cMaking Wedding Photography a Snap: Preliminary Questions to Ask Your Clientsu201d
Guest post by Anna-Nicole Del Re Long after the cake is eaten and the wedding dress is stored away, the wedding photographs remain. For this reason, your role as a wedding photographer is one of the most important roles at the wedding. As any good wedding photographer knows, your job begins long before the actual wedding day arrives. One of

Shocking Secret Shopper Results Reveal Wedding Pro Fails

Featured image for u201cShocking Secret Shopper Results Reveal Wedding Pro Failsu201d
It’s official: your follow up sucks and it’s costing you business. Most wedding pros SAY they follow up multiple times. They SAY they respond quickly. They say, “I’ve tried everything and nothing works to get a response!” You’re probably guilty of one of the 7 embarrassing reasons why the bride blew you off. Here are the shocking results of the

8 Ways to Prepare Your Wedding Business for the New Year

Featured image for u201c8 Ways to Prepare Your Wedding Business for the New Yearu201d
Now that the New Year is here- is your wedding business prepared? You’ve probably already finished the big things most wedding professionals do at the end of the year: take stock of what you have accomplished and set a goal to book more weddings for next year. But don’t forget to tackle the small stuff as well. These 8 things

Are You Guilty of This Common Oversight That Damages Your Client Relationships?

Featured image for u201cAre You Guilty of This Common Oversight That Damages Your Client Relationships?u201d
Last month we hired a new programmer to redesign our website.  We plunked down a pretty sizable deposit to make that happen. So when I forked over the cash and didn’t hear back from the programmer for over a week, I started getting nervous.  I emailed him once.  Again.  No response. Did he get the payment?  Was something wrong?  Did

How NOT to Handle a Negative Review

Featured image for u201cHow NOT to Handle a Negative Reviewu201d
In the wedding industry emotions can run high for both clients and vendors. Even if you are putting forward your best work a time may come when you encounter negative comments about your wedding business, whether in an online review or through social media. While this can be frustrating, it might surprise you to know that many prospective clients won’t

5 Sneaky Ways to Book More Weddings With Your Email Response

Featured image for u201c5 Sneaky Ways to Book More Weddings With Your Email Responseu201d
Question: How do I manage my client response emails when I have multiple team members? “Hi Stephanie and the BMB team, Just a query about personalising emails. We’re a tiny outfit and we share the response on customer service emails.  A lot of our customer service responses are sent out by Jugee my right hand lady and Customer Service “Team”!

Weddings Gone Wrong: 5 Steps to Avoid Bad Reviews

Featured image for u201cWeddings Gone Wrong: 5 Steps to Avoid Bad Reviewsu201d
When our wedding professional friend (we’ll call him David) shared his internet horror story, my jaw dropped. Five years ago, David was a well-known, successful videographer specializing in weddings.  One of his brides called him to complain after her video was delivered; the video was late, footage was missing and she wanted a refund. Because the video was high-quality and

What One Crazy Surprise Party Taught Me About the Wedding Business

Featured image for u201cWhat One Crazy Surprise Party Taught Me About the Wedding Businessu201d
Jeff just celebrated a milestone birthday.  I’ll give you a hint about which one it was with this photo… No, that’s not a pretty girl.  It’s Jeff in full 80’s rockstar attire!  Jeff’s sister was kind enough (ha!) to enlarge this image and turn it into a giant birthday boy sign.     I’m not sharing this to embarrass Jeff

6 Business Lessons I Learned From Waiting Tables

Featured image for u201c6 Business Lessons I Learned From Waiting Tablesu201d
By Heidi Thompson Anyone who has worked as a server or bartender for any period of time knows how much sales psychology goes into the job. I’m still impressed at how much I learned about sales by waiting tables. Here are a few of the best lessons I learned. 1. Work smart, not hard. When you’re making $2.65 per hour,

Bride and Groomzilla Alert: What to Do With an Angry Client

Featured image for u201cBride and Groomzilla Alert: What to Do With an Angry Clientu201d
I hate thinking about what might go wrong during or after the wedding.  I want to imagine every single one of our brides and grooms as overwhelmingly happy and completely satisfied. But what do you do if that doesn’t work out? The groom emailed to add the ceremony performance onto his reception entertainment.  In my response, I explained that the