Why the Customer is NOT Always Right

“The customer is always right.” It’s a saying designed as a reminder to do everything possible to make the customer happy. It’s a staple cliche of customer service. You know this isn’t true, don’t you? Sometimes the bride or groom misunderstands your instructions. Their opinion may be based on lack of information. Or you may […]

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What Do You Think of Naughty Wedding Pics?

Naughty Wedding Pics

Cyprus is a popular country for destination weddings. Great weather year-round, beautiful vistas, and holy orthodox churches who are all too happy to marry tourists, if that’s your thing. Indeed, it’s the orthodoxy of the church vs. the, shall we say, free-spirited nature of some tourists that have caused some recent discord. A couple getting […]

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3 Client Communications Lessons From a Dog Trainer

The other day Jeff decided to teach our dogs to drag their doggie beds from my office to the living room on command. This is a regular nightly activity, and Jeff was tired of doing the moving. “Chili, get your bed,” he said, pointing to her dog bed. She wiggled with excitement and looked around […]

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4 Things You Should Never Say to a Bride Or Groom

Even though I was super quiet as a kid, I’ve always been a communicator. I was as happy having a conversation with the “grown ups” as I was playing hide and seek with the kids outside. Sometimes my need to communicate got me in trouble. There was the time I accidentally revealed my brother’s Christmas […]

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3 Clients I Wish I Had Fired & Why

If you are new to the wedding industry and find yourself combing the Book More Brides website for tips and advice, you have probably come across some articles discussing firing clients or turning away prospects. If you are like me, you read that advice, thought to yourself, “That’s smart! I’m going to do that,” and […]

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4 Smart Tips For Dealing With Event Crises

By Kevin Dennis, Fantasy Sound Event Services Nobody likes to talk about event crises – they’re as unwelcome as an excessively boisterous great-aunt taking up the dance floor. Just like any great-aunt though, it’s important to discuss these matters in order to ensure that they get handled quickly and efficiently if anything were to happen. […]

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Think Fast! 5 Wedding Crisis Scenarios to Anticipate

By Kevin Dennis, Fantasy Sound Event Services As event professionals, crises are things that we try at all costs to avoid but must also prepare for so we aren’t caught off guard by any emergency situations. #1 – Bad Weather As one of the biggest worries for brides and grooms, bad weather is entirely unavoidable […]

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3 Ways to Ruin Your Bride’s Day (and Your Wedding Business)

Brides and grooms (mostly brides) spend hours and hours of planning and coordinating their wedding days. Many of those hours are spent making sure you are who she ultimately wants on her “dream team.” Phone calls, e-mails, text messages, reading testimonials and reviews — you name it. Through communication, she’s bit by bit putting together […]

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