The Magic Question You Can Use with 90% of Leads to Stop the “Price Question” For Good!

What’s the first thing most brides and grooms are asking when they contact you these days? That’s right: HOW MUCH?

It’s unbelievably frustrating because they just don’t understand the value they’re getting. To make it worse, 90% or more of these inquiries are coming in by email which makes it even harder. If you at least had them on the phone, you’d have a fighting chance. But how do you explain your value in an email?

The bottom line is that you really CAN’T. You need to have a conversation. You need to send an email response that starts a conversation and begins a relationship in order to explain your value. When you do this right, you won’t even have to mention price.

Watch this video to learn our favorite technique for easily getting off price and moving the bride or groom towards the booking. We also have a little holiday style wedding marketing fun in the process…

Watch This Video to Learn How to Stop the Price Question:

CLICK HERE to get the Holiday Triple Play Special at 78% OFF the regular price! and collect today’s “Mystery Bonus” revealed in the video.

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How to Use the Starbucks Tactic to Raise Your Prices

by G.E. Masana

By now, you may know you need to earn a little more than you currently do if only because Starbucks just introduced it’s most expensive coffee ever.

At $7 for a 12 ounce cup, or $40 for an 8 ounce bag, their new specialty coffee sells at about a 50% premium over their already higher priced coffee.

But coffee is… coffee. It’s water and roasted beans. In a paper cup.

In other words, coffee’s a commodity. You can get coffee anywhere, anytime.

And that’s why this article is an important article for you to read, because if you’re a wedding photographer or a planner or a florist or in any capacity serving the wedding industry and feel you’re seen as a commodity too, then you have to wonder:

What can you take away from Starbucks’ example to help you break through your pricing barrier?

Here are some clues on how to do just that gleaned from Starbucks’ own announcements about their new coffee:

“It’s made from a rare, difficult-to-grow varietal called Geisha.”

Announce Its Exotic Value.

Starbucks justifies the higher price by explaining that Geisha plants don’t produce many cherries, which makes the beans extremely rare.

If it’s rare, if it’s difficult to acquire, or costly to acquire, and that increases its perceived value.

What else can you do?

Add Social Proof of Demand.

“We have loyal reserve customers who are interested in any opportunity to try something as rare and exquisite as the Geisha varietal,” a Starbucks spokesperson said. “We are now offering more reserve coffees than ever before because of customer demand.

If you see others want it, you may be more prone to think maybe it’s something you better not miss out on too.

Toss in a Romanticized Hook.

For example, recently, the Mast Brothers, chocolatiers in Brooklyn, NY, embarked from Cape Cod on a voyage which took them to the Dominican Republic and then to New York Harbor aboard a three-masted sailboat. The boat itself, a working vintage inspired sailboat, took twenty five years to build. From South America, the brothers brought with them 400 bags of cocoa beans grown on privately owned farms and co-ops.

They could’ve bought the chocolate without ever stepping foot out of the U.S., of course. But now they have a story to tell. A story of how they adopted the old world ways of a hundred years ago sailing the seas in search of delicious delights to bring home. It’s a story crafted to capture the listener’s imagination. Suddenly, it’s not just about any old chocolate anymore.

And their bars sell for as much as $10 in places like Whole Foods.

Enhance its Context.

Just as a coffee bean is a coffee bean, isn’t a cocoa bean just a cocoa bean? Yet the Mast Brothers talk about how cocoa beans were regarded as currency centuries ago by the Aztecs. How cocoa beans have been called “The Food Of Gods” for hundreds of years. These associations are intentionally pointed out to elevate what is otherwise a comparably mundane commodity into a stratosphere of its own.

Differentiate the Process.

The Mast Brothers would happily tell you about how they follow the old world traditions of hand sorting their beans, which leads to a three day long process during which the beans are aged and tempered. They’ll point out how this is an “old way… of handcrafting food.”

There may be a few different ways to make what you make. But when you give the process a starring role, the story of the making of the item adds perceived value.

How do you apply this?

This is all about turning the ordinary into something extraordinary.

For a photographer, this may be a story of an imported, little known fabric you use for album material. For florists this may be about a certain bloom and its legend, or a bouquet making technique, its tradition handed down through generations. For a planner, perhaps it’s an exclusive vision they lend to the wedding, inspired by wedding customs from lands far away.

What other ideas can you get from Starbucks, the Mast Brothers, and others selling what’s typically viewed as a commodity, that can help your business grow and profit?

 

G.E. Masana is a NYC wedding photographer and author of “Advertise and Sell Your Wedding Photography” published by Marathon Press. His roster of wedding clients have spanned from the Beauty Editor of ELLE to models, actors, cinematographers, designers and even a NYC art gallery owner, to the “Chief Strategic Officer” of one of the world’s largest interactive agencies, and previously was on “The List” of contributing photographers for Martha Stewart Weddings.

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Do Bridal Lead Lists Actually Work?

Question:

HI Stephanie & Jeff,

Still benefiting from your Book More Brides videos, excellent value for money.

You raised an interesting point about having leads stopped, one of the biggest providers I have been using for years has just stopped his business. I know you are on the other side of the pond but do you know of any good firms that sell bridal leads over here in the UK?

Bye for now

Terry

Answer:

Hi, Terry.

Most paid sources of bridal lead lists are not worth the money. The leads aren’t targeted for your specific business by type of client, budget, style, etc., making them very poor quality. It typically takes a lot of work following up for very little return.

Our clients have reported getting a response from only 1 out of 100 bridal leads of this type! Apparently, they sell them cheap for a reason. :)

A better investment would be to put that money into turning your website into a real money-making machine, or possibly running some Facebook ads. They are much more targeted demographically and you can test your results. More ideas for effective wedding marketing at a reasonable cost here.

In other words, rather than purchasing leads, build your own bridal lead list! When you send targeted traffic to your website and then get those brides and grooms to enter their name and email to get a cool freebie (what we call a “Bride Bribe”), like a free report, video or valuable checklist, you’re creating a list of very warm, qualified leads you can now follow up with.

If you DO decide to purchase bridal leads, investigate their quality first. Ask your wedding vendor friends about their experiences, and grill the company for statistics and references.

You’ll want to ask:

  • How many unique visitors do you get?
  • How do you qualify your leads?
  • Do you provide stats on my ad views and click throughs?
  • What exactly these brides think they’ll be receiving when they sign up? If the bride hasn’t contacted you directly, she often considers your emails to be spam, no matter what she agreed to upon sign up.

With any bridal lead list, start out with a monthly trial if possible to measure your results before committing to something long term.

I was very impressed with the advertising experiment with the UK site, Wedding Chaos, done by Claire Gould over at English Wedding. They offer great metrics for tracking and you can learn a lot from her results and test them out for yourself, which I highly recommend.

Good luck with everything!

Stephanie

What do YOU think about bridal lead lists? Have they worked for you?

Got a wedding business question you want answered? Email Stephanie & Jeff and you could be the next Question of the Week! All personal details about your identity will be removed unless you specify otherwise.

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Same Sex Marriage and the Wedding Industry: Hype or Salvation?

With the recent Presidential Election, as polarizing as it was, another equally hot issue made it way onto the books with the passage of laws in three more states legalizing same sex marriage.

Right now, same sex marriage is legal in nine states: Connecticut, Iowa, Maine, Maryland, Massachusetts, New Hampshire, New York, Washington and Vermont, plus Washington D.C.

This is great news if you support marriage freedom (like I do) and not so great news for traditionalists who oppose same sex marriage. Many wedding vendors seem to fall somewhere in between.

Here’s why you should be paying attention…

Gay Weddings = Big Money for the Wedding Industry

The Williams Institute studies clearly show that same sex weddings are good for the economy, and good for the wedding industry in particular.

Check out these stats:

  • Same sex weddings would create an additional $16.8 billion in revenue for the wedding industry if they were legalized in all states.
  • The New York City comptroller’s offices estimates a $142 million boost to the city’s economy as a result of same sex marriage legalization.

Undoubtedly, it’s good for our pocket books. But what can you do to serve this new market?

Before you dive in and decide that same sex weddings are your ticket to more profits, there are a few things you need to consider.

Look Before You Leap into Same Sex Weddings

1. The same sex wedding market is too small to exclusively support most local wedding businesses.

Not all same sex couples will throw a big party when they get hitched. In fact, same sex couples typically spend less on their weddings than the national average. In addition, there simply aren’t enough same sex weddings happening in many local areas for a wedding vendor to serve that market exclusively.

Before you decide to specialize only in serving the same sex wedding market, be sure to investigate the number of these weddings happening in the market you serve. For most wedding businesses, it’s likely that same sex weddings will be an addition to your income, not a replacement.

2. Same sex couples want to be treated just like any other couple, but you’ll need to make some changes.

Gay couples often have a fear of rejection when hiring wedding professionals. If your website and marketing doesn’t appear “gay friendly,” they’ll pass you by.

You’ll need to make sure the wording on your website, in your emails and marketing is gender neutral. Instead of “bride and groom” they want to see “partners.” Similarly, the language in your paperwork needs to change. References to the bride only create the impression that you work exclusively with traditional couples, and same sex couples will be less likely to contact you.

You’ll also have to make adjustments to the words you use when meeting with the couple to be inclusive of all couples getting married, without being offensive.

3. Marketing to same sex couples can negatively impact your message with traditional couples in some areas.

I like to think we’re all open-minded and progressive, but that simply isn’t the case. When you cater to the same sex marriage market, there are some traditional couples who will be offended and turn away from your product or service. This is especially true in more conservative areas of the country.

On the other hand, embracing same sex weddings will score points for you with the more liberal minded, diverse heterosexual couples searching for a wedding vendor.

Be sure to consider the population and mindset of your marketplace before taking action.

What do you think about the impact of same sex marriage on the wedding industry?

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The Not So Secret Habits of Wedding PR Savvy Pros

by Meghan Ely  

I’ve always been particularly envious of wedding pros who could grab a 120″ linen, a handful of flowers and some table numbers and turn it into a thing of beauty.

Me? I’ve always been an excel spreadsheet girl. My couples’ Grand Entrances always started on time and my post-reception “what do we do with all these leftover candles and tulle” checklists could rival anything NASA is churning out. I learned long ago that I simply wasn’t design savvy so I relied on the experts around me to show me what looked fabulous, leaving me more time to fine tune my spreadsheets.

Wedding PR is a popular strategy among wedding pros for increasing their brand awareness and unlike my ability to pair colors, wedding PR savviness is a learned skill. Wedding pros need only to incorporate a handful of habits and strategies into their everyday thinking to better position them for the press they desire.

So what are some of the no so secret habits of wedding PR savvy pros?

  1. They understand their goals. Simply having the goal “of just getting picked up” is just not an option. Throwing PR strategies against the wall to see what sticks is an ineffective use of one’s time. It’s time to ask yourself the big question- what do you really want to get out from increased press? One you’re able to come to a solid conclusion, you’re then able to fine tune your efforts for maximum impact.

  2. They do their research. A blind media pitch is as good as no pitch at all. Wedding pros who enjoy a steady stream of press have taken the time to research their top blogs and magazines for content. A pitch or submission customized to a given media outlet is far more likely to be well received versus one that looks like it was created for the masses.

  3. They think like the media. Journalists are constantly on deadline and the sooner you can start thinking like an editor, the better. Learn their rules for submission, as well as upcoming editorial deadlines. Keep your pitches brief, timely and to the point, and you’ll be far more competitive in the long run.

  4. They see potential in their story. Not every piece of news to come out of your business is worthy of a press mention and it is imperative to understand that. On the flip side, a wedding PR savvy wedding pro can see the potential of a story forming within their company and act on it.

  5. They aren’t afraid of the word NO. Let’s face it- wedding PR is designed to be a heartbreaker. You could have the swoon-worthiest wedding out there, and it may not be the right fit for your dream magazine or blog. The fact is, if you’ve done your due diligence, you will more than likely find a home for that fabulous real wedding submission or pitch.

Wedding PR can be a fantastic addition to a strong wedding marketing campaign and by picking up just a few good habits, you too will reap the press rewards enjoyed by your wedding PR savvy colleagues.

Want More Wedding PR Marketing Tips?

Watch Meghan’s entire FREE presentation, “Effortless PR: How to Generate a Promotional Buzz Without Working Your Tail Off,” at our Wedding Business Acceleration Summit!

Here’s just some of what you’ll learn:

  • The mistake most wedding vendors make with an otherwise perfect press release that completely turns journalists off and makes it a waste of time.
  • 5 things you must include in your Real Wedding submission so you get picked up by the best wedding blogs and magazines.
  • What brides and wedding blogs REALLY want to see in Real Wedding submissions…it’s not what you think!…and why most photographers mess this up.
  • How to know immediately when someone is talking about you or your company anywhere online for FREE.
  • The free program that connects you with news hungry journalists so you can get your business featured in the news.
  • The real wedding pet peeve that makes Stephanie madder than a wet hen.
  • And LOTS more!

Enter your name and email below to join us for free!

 

Meghan Ely is the owner of wedding marketing and wedding PR firm OFD Consulting. She is the exclusive wedding PR columnist to wedding marketing journal WedLock magazine and will be traveling to Europe in the coming weeks to speak at The Business of Weddings Ireland and the First Annual Association of European Wedding Professionals Wedding Industry Workshop.

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Repeat Customers For the Wedding Business?

“I work in the wedding business, so I don’t have repeat customers.”

I’ve heard wedding pros say this numerous times, and I’ve even said it myself! I always assumed that because we specialize in weddings, repeat customers were an impossibility. Unless, of course, Divorce (the wedding business unmentionable) comes into the picture and the bride or groom returns to us for the second time around.

Then I learned some very interesting statistics compiled in a study by Frederick Reichheld of Bain and Company about new customers versus repeat customers.

  • It costs 6-7 times more to attract a new customer compared to retaining a current one.
  • If you don’t sell to a customer again within 5 years, you’ll lose 50% of them.
  • Even a small 5% increase in customer retention can result in a 5-95% increase in profits.

It was then that I started asking myself the question: How can a wedding business create repeat customers?

The Wedding Business Repeat Customer Debate

Jeff and I had a big argument (correction: debate) about this. While he agreed that a wedding business can sell more with sales of additional products and services after the initial purchase, he insisted that was an upsell that didn’t count as a repeat customer.

Hogwash! A repeat customer is simply a customer who buys from you more than once. As in the bride and groom who book your services in May, then buy something else from you in September.

So it IS possible to have repeat customers for a wedding specialty business!

What Else Can You Sell Your Brides and Grooms?

Many wedding vendors typically have a relationship with the bride and groom for 6-12 months or more. These couples are buying thousands of dollars worth of products and services for the wedding. What else can you sell them?

Certain things are a natural extension of what you do. For example, a wedding officiant can easily sell ceremony accessories or floral arrangements. A DJ can sell photo booth rentals.

Brainstorm the possibilities. I know wedding planners who also offer honeymoon travel packages and venues who offer specialized uplighting and rentals.

You could even extend your relationship with the couple beyond the wedding. Take a look at what The Knot website has done to expand their profitable relationship with the bride using The Nest (for newlywed couples), The Bump (for expecting couples), and more recently, The Blush (fashion for women.)

Ponder these questions:

  • What else are your couples buying during the wedding planning?
  • What else can you sell them later on?
  • Does it make sense to continue your relationship with the couple beyond the wedding?

When you get a new customer, you’ve already done the hard work of earning their trust. If you don’t cultivate repeat customers for your wedding business, you’re leaving money on the table and you have to work much harder, and spend more money, to attract new customers. You owe it to yourself to at least ask these questions.

What do YOU think about repeat customers for the wedding business?

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Where Does Income Come From While Building Your Wedding Business?

When you are starting your wedding business one the biggest, if not truly the biggest issue you will face is the break between steady employment and building your business to a point where you can support yourself on your own income.

Each person has a different way that they’ve found to deal with this issue with wedding business income. Some people have saved money ahead so they have 6-12 months of savings to live off of while they build their business. Others start building their business while they are still working for their previous company.

According to Alex Fitzpatrick there is a new law being considered which would allow entrepreneurs to draw unemployment for 26 months while building their business. The obvious risk of this would be for entrepreneurs to tap into this too early and have their businesses go under. The main benefit would be the ability to draw in money for living expenses while building a solid business. What do you think? Would the new law have helped you when you were starting out, or would it have created too many problems?

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